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Facebook Ad Guru – Shopify App

Frequently Asked Questions

I want to change the store image/logo appearing next to the headline.

The store image appearing next to the ad headline is the same profile photo used on the Facebook page you linked with Ad Guru. To change the image in the ad, try changing the image on the Facebook page first.

I am not able to see all my products in the “Select Products” section.

The Ad Guru product section shows the first 100 products from your store based on their popularity. However, you can search for other products in the store by typing in the search box. The product list will be refreshed with the filtered product images.

I want to create ads for products not on my Shopify store.

The Ad Guru app currently works for products already in your Shopify store. For other products, you will have to first add them to your Shopify store and then use Ad Guru to create and run ad.

Potential reach of my campaign is zero.

The potential reach can be zero based on the selected targeting limitations. Try removing income restrictions, and removing interest limitations.

I see an ad, but I have not selected anything.

Ad Guru creates an ad for you with some pre-filled suggestions for your convenience. You can always edit these values using the various demographic and interest options available below the ad.

I want to target people under 25 years of age on Facebook.

Facebook has several restrictions on what can be sold to younger adults. Ad Guru is working on adding the functionality to target people under 25 years of age for product categories and geographies permitted by Facebook.

I want to add the Facebook Pixel to my store.

You can set up the Facebook Pixel on your Shopify store by following these instructions: https://help.shopify.com/manual/promoting-marketing/facebook-pixel/facebook-pixel-for-shopify. if you already have a Facebook Pixel setup, you can find it here: https://www.facebook.com/ads/manager/pixel/facebook_pixel If you do not have a Facebook Pixel set up, you can.

I want to pay for my campaigns.

The payment methods are linked to Facebook ad accounts. Currently Ad Guru does not charge anything. For more information related to payment on Facebook, visit

I am not able to edit my campaign.

The campaign you created was probably rejected by Facebook and hence you are not able to edit the campaign. You can check the status of your campaign in the dashboard view to confirm.

I want to link my Facebook ad account and page.

After you install the Ad Guru app, you will be prompted to link your Facebook account with Ad Guru by clicking on “Connect Facebook Account” button. Confirm your decision to link Ad Guru and select you Facebook Ad Account and Pages through which you want to advertise.

I want to change my Facebook ad account and page settings.

Ad Guru creates an ad for you with some pre-filled suggestions for your convenience. You can always edit these values using the various demographic and interest options available below the ad.

I want to delete ad campaign.

Ad Guru does not delete ad campaigns created by a user in order to maintain a log of ad campaigns. However, user can change the status of a campaign from “Active” to “Paused” using the toggle button in the campaign dashboard.

I see an ad, but I have not selected anything.

You can view the options to change Facebook ad account and page settings by hovering on the cog icon next to “Help” button.

I am not able to create ad campaigns.

Ad Guru needs you to link your Facebook ad account and your Facebook business page to the Ad Guru app to create and run ad campaigns on Facebook. Ad Guru disables the campaign creation functionality unless the Facebook ad account and Facebook pages are linked to the Ad Guru app. Please watch the Facebook Ad Guru video tutorial here.

Pricing

Premium Membership
  • 15 Days Free Trial
  • 24x7 Support
  • Expert consultation
  • Pre-fetched Product List
  • Graphic Target Generator
  • $4.99